Orders are shipped on the first days of each week to avoid transport blockages during the weekend. Customers will receive the tracking code by email to monitor the shipment as soon as it is available. We are not responsible if the order never arrives at its destination or is delivered with a severe delay (which compromises the condition of the plants received) if the courier reports that the recipient is absent, or fails to deliver due to incomplete data or wrong address. It is the customer’s responsibility to enter a correct and complete destination address. We also remind you that the courier DOES NOT make deliveries in abnormal conditions, such as deliveries to the floor, inside private properties, or to destinations he cannot reach with his vehicle.